Warranty Terms and Conditions

This warranty is offered to Consumers who have purchased their Ashwood Eco Ltd products within the United Kingdom. It is in addition to, and does not affect your statutory rights.

Any product returned for repair must be accompanied by a contact name, address and daytime telephone number. If this information is not provided, Ashwood Eco Ltd will be unable to return your product to you and reserves the right to dispose of your product three months after receipt.

It is in your best interests to make a note of your product's serial number and this should be quoted in any communications with Ashwood Eco Ltd. Please note that Ashwood Eco Ltd will endeavour to ensure the safety of your products whilst in its possession. However, whilst every effort will be made to return your product Ashwood Eco Ltd cannot accept any liability, nor pay any compensation for loss of, any customer specific settings or memory that may be lost during the course of repair.

1. Ashwood Eco Ltd (We, Our, Us) warrants this Product (excluding accessories, software,) to be in good working order during the period of warranty. The period of warranty is the date of purchase of the Product. In the event that the Product is not in good working order Ashwood Eco Ltd will provide, during the warranty period, a free service. The warranty is subject to proof of purchase being provided; therefore you should retain your original invoice.

2. The service consists of (at Ashwood Eco Ltd's discretion) either repair or replacement Products that will be provided and will either be new, equivalent to new or re-conditioned. All replaced spare parts and Products shall become the property of Ashwood Eco Ltd.

3. Ashwood Eco Ltd will provide service on either an "on site" or "return to base" basis within the UK. Where we provide service "on site" an engineer will visit the location address you have given us. This service is chargeable.

4. Where we provide service on a "return to base" basis you are responsible for the cost of returning any Product to us for repair.

5. Ashwood Eco Ltd's only obligation under this warranty is the provision of the service as set out above.

6. Services cannot be provided on site: (a) on a bank or public holiday; (b) on a Saturday or Sunday; (c) before 9am or after 5pm Monday to Friday or other working hours agreed by Us in writing.

7. Unless agreed in writing, the Warranty will not apply: (a) because you have not used, stored or handled the Product prop­erly; or because you are in breach of the terms of this warranty or the Contract terms, or have not followed Our instructions in the product manual, or those of the manufacturer; or because of damage or defect due to wilful neglect or negligence by anyone other than Us; (b) to loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by Ashwood Eco Ltd; (c) to a loss of quality, degradation of performance or damage that results from the installation of, damage to, or modification to the Product and/or Software by someone else other than Our representatives or because of damage that results from changes required by you or a Third Party; (d) to damage that results from your connection of other fittings or accessories to the Product which We have not approved or your connection of other equipment or software not approved by Us; (e) because of external causes outside Our control which shall include accident, fire disaster or burglary; (f) because of faults caused by shock or fall, sand, dust, dirt, damp or corrosion, leaky batteries; (g) because of any mal­function or specific requirement of any other item of hardware, or software which you have linked to the Product in respect of items not included in the Contract; (h) to correct errors in any non-Ashwood Eco Ltd proprietary software or other software not provided by Us; (i) because data is lost or damaged; (j) to damage caused by your attachment of the Product to a network not approved by Us or because you have made changes to your Operating or Network system in a manner not approved by us.

8. You must ensure that the proper provision of the service by Ashwood Eco Ltd under this warranty will not directly or indirectly damage your property (including software and data) or otherwise cause you direct or indirect damage or loss and Ashwood Eco Ltd will not be responsible for: (a) checking as to the likelihood of such damage or loss occurring prior to providing or dur­ing provision of the service under this warranty; (b) any such damage or loss that may occur.

9. Ashwood Eco Ltd's arrangements for providing service provided under this warranty may include the use of sub contractors.

10. Nothing in this warranty shall have the effect of restricting or excluding the liability of Ashwood Eco Ltd in respect of (a) death and personal injury caused by the negligence of Ashwood Eco Ltd, or for fraud; (b) under the Consumer Protection Act 1987 to a person who has suffered damage caused by a defective product or to a dependent or relative of such a person; (c) direct damage to your property caused by the proven negligence of Ashwood Eco Ltd. 11. As far as the law allows, we will not be responsible for the following: (a) loss of income, profits (actual or anticipated), contracts or for any other business related loss; (b) indirect or consequential loss or damage howsoever caused; (c) compensation for loss of images on any recordable media.

12. This warranty is offered subject to these terms and conditions which may change from time to time. You can find the latest version on our website www.ashwoodeco.co.uk. This warranty is in addition to, and does not affect your statutory rights.

13. You must not resell outside the UK any Product supplied by Ashwood Eco Ltd and covered by the Export of Goods (Control) Order 1992 (or any law that replaces it) without obtaining all necessary licenses. You also agree not to sell the Product in the UK if you know or think that the person buying the Product intends to export it without getting the necessary licenses. You agree to impose similar conditions to these on anyone you sell the Product to.

14. These conditions shall in all respect be governed and construed in accordance with English Law and subject to the exclusive jurisdiction.

Standard European Warranty

Ashwood Eco Ltd warrant the hardware of this product to be in good working order during the warranty period. In the event that the hardware is found to be defective within the warranty period, hardware repair service will be provided free of charge at the authorized Ashwood Eco Ltd service centre. Ashwood Eco Ltd reserves the right to replace the defective product with another equivalent product which has quality same as or similar to that of the defective product, instead of repairing the defective product.

1. Warranty period.

This warranty is valid for one year from the date of purchase by the user, as evidenced by proof of purchase

2. To obtain warranty service

Warranty service is available at the premises of Ashwood Eco Ltd found on www.ashwoodeco.co.uk. Any costs of secure transportation of the product to and from the Ashwood Eco Ltd service centre will be borne by the customer.

3. Limitations

Ashwood Eco Ltd do not warrant the following: - Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear. - Any software. conforming to country specific standards or specifications in another country than the country of purchase. Warranty repair service is excluded if damage or defects have been caused by:

• Improper use, excessive use, handling or operation of the product as referred to in the users' or operators' manuals and/or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt, water or sand damages.
• Repairs or modifications carried out at a service centre not authorized by Ashwood Eco Ltd.
• Defects caused by modifications carried out without Ashwood Eco Ltd's approval.
• Costs incurred by Ashwood Eco Ltd service centres in making any adaptations or modifications of a product necessary for country specific technical or safety standards or specifications, or any other costs to adjust the product as a result of any specifications which have changed since the delivery of the product.

4. Others

Repair service may be delayed when performed outside of the original country of purchase because the product is not yet sold in that country or sold in a country-specific design. Accordingly, certain spare parts for the product may not be in stock in the country of repair. This warranty does not affect the consumer's statutory rights under applicable national legislation in force, nor the consumer's rights against the seller arising from the sales/purchase contract. In the absence of applicable national legislation, this warranty will be the consumer's sole and exclusive remedy, and Ashwood Eco Ltd shall not be liable for any incidental or consequential damages for breach of any express or implied warranty of this product:

• Use of spare parts, software or consumables (such as batteries) which are not compatible with the product. Compatibility is ensured if consumables are used which are recommended by Ashwood Eco Ltd.
• Connecting the product to equipment not approved for connection by Ashwood Eco Ltd.
• Inadequate packaging of the product when returning it to the authorized Ashwood Eco Ltd service centre.
• Accidents or disasters or any cause beyond the control of Ashwood Eco Ltd, including but not limited to lightning, water, fire, public disturbances and improper ventilation.